25-03-2015, 04:18 PM
Total Quality Management Lecture Notes - SEC Edition
Unit Overview – This unit is introduction to the concept of TQM and how the top management has to approach and understand the concept. TQM must come from the top management and also deals the basic philosophy and difficulties of TQM Total – Whole, entire, complete Quality – Excellence, class, meeting expectation Management – organising, administering, art of getting things done TQM is defined as both philosophy and a set of guiding principles that represent the foundation of continuously improving organisation. It is the application of quantitative methods and human resources to improve all the process within the organisation and exceed customer needs now and in the future.
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